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Client Services Liaison – bilingual English/Spanish

Website Euroclear

Job Description

Division: Commercial

The Commercial Division is responsible for new business generation, business growth and client loyalty & retention, through sales, relationship and account management and direct client support. Supported by colleagues in Sales, Administration, Communication and the Marketing team, the division strives for long lasting client loyalty.

Our company

Euroclear is a market infrastructure that provides settlement, safekeeping and servicing for a range of securities, including bonds, equities, derivatives and investment funds. Euroclear’s network comprises over 2,000 financial institutions who use its platform to access 50 different markets and settle transactions in 50 currencies. On their behalf, Euroclear Bank holds €15.3 trillion of assets under custody and enables over 129 million transactions annually, worth an equivalent of over €575 trillion, more than 7 times the global economic product.

 New York Representative Office

Our new, vibrant office is located in the heart of New York City’s financial district and is made up of a diverse mix of 19 people from 9 different countries, speaking 10 different languages. Our aim is to build and maintain strong relationships with clients across North and South America. We have three main teams in our office that play an equally important client facing role: relationship management, account management and client support.

 Your role:

• As a Client Services Liaison, you are the first point of contact for our clients within Euroclear.

• They will contact you via phone, email or our chat platform Taskize to request your help with operational issues.

• Your role is twofold: guide and teach clients where to find the information they are looking for or, in case there is a more complex issue, analyse the situation and help the client resolve it.

• You will need to investigate and liaise with experts in other areas of Euroclear while providing added value intermediary feedback to clients.

• Communication is crucial to this role. You need to communicate effectively and efficiently not only with clients, but also with colleagues. You are in a key position to identify errors and inefficiencies and to provide ideas and suggestions for improvement. We will teach you to become effective.

 Your profile:

• You have or are willing to gain a general understanding of Euroclear’s business, key products and organization.

• You are curious to learn more and will take ownership of problems, conduct root-cause analysis and take required actions to implement pragmatic solutions.

• You bring new ideas and are constantly looking for ways to improve yourself, the team and our processes.

• Because of our client base, we are looking for someone with full professional proficiency in English and Spanish.

• Good knowledge of Portuguese is a plus.

 Your skills:

• It goes without saying that you have good communication skills, both verbally and written.

• You can communicate complex concepts in a clear, understandable and structured way. For this you will need to be able to interpret a problem in its global context and know how and where to look for additional information to solve it.

• You can adapt your communication and actions to the sensitivities, needs and wishes of the client and have the ability to notice and understand verbal and non-verbal messages.

• You go the extra mile when situations become complex

• You are able to continue to perform efficiently during and after difficult situations characterized by pressure and/or setbacks.

 We offer an excellent opportunity to practice and develop your talents in a highly professional and motivated team, dealing with multi-domains and getting involved in some of the most strategic files for the company.

Salary range :$59,800 – $80,000

About Us

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer:

  • Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
  • Practice your talents in a highly professional international environment.
  • Join a learning and development environment with an emphasis on knowledge sharing and training.
  • Competitive salary and comprehensive benefits.

New ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, …). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

About the Team

The Commercial Division is responsible for new business generation, business growth and client loyalty & retention, through sales, relationship and account management and direct client support.

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